Technical Support Specialist
4 days ago
Innovate is looking for a Technical Support Specialist to join their growing managed services team in Stevenage.
About the RoleThis is an exciting opportunity to develop your technical expertise and learn from Innovate's experienced 3rd line technical team, working in a Microsoft Partner and Cloud Service Provider environment.
As a Technical Support Specialist, you will be the first point of contact for customer queries via phone, email, and self-service portal. You will have proven experience in IT Support or technical service desk roles and familiarity with Windows 10/11, Microsoft Office Suite, Microsoft 365, Active Directory, and remote support tools.
The salary for this role is up to £32,000, which is competitive considering the location and industry standards.
You will also have access to clear pathways to enhance your skills with training provided for ITIL v4 and Microsoft 365 Fundamentals certification.
Key Requirements- Proven experience in IT Support or technical service desk roles
- Familiarity with Windows 10/11, Microsoft Office Suite, Microsoft 365, Active Directory, and remote support tools
- Full driving license (travel to customer sites required)
All business-related travel expenses will be covered, making it easier for you to take on this role.
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