Instrument Support Specialist
2 days ago
Job Summary:
We are seeking an experienced Instrument Support Specialist to join our team in Stevenage.
As a member of our onsite specialist engineering team, you will be responsible for coordinating and scheduling engineering work required on contracted and non-contracted laboratory instruments.
Your Key Responsibilities:
- Use CMMS to assign, distribute and schedule work orders with the appropriate supervisor or third-party contractor.
- Verify customer work requests, enter information into CMMS and issue work orders as needed.
- Schedule off-site calibration send-away using CMMS.
- Liaise with third-party contractors and procurement to ensure valid purchase orders are in place for non-contract work orders.
- Communicate with end-users and third-party contractors to determine priority and agree on service dates.
- Coordinate site visits and calibration activities using client systems.
- Liaise with LIS Technical Administrator to prepare and distribute calibration labels.
- Maintain accurate CMMS records and update them as necessary.
About You:
To succeed in this role, you will have 3-5 years' administrative experience, strong customer service skills, excellent communication skills and proficiency in Microsoft Office packages.
A competitive salary of £35,000 per annum reflects the demands and requirements of this role.
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