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Financial Services Resolution Specialist

2 months ago

Upper Hellesdon, United Kingdom Anglian Home Improvements Full time
Job Description

**Job Title:** Financial Services Resolution Specialist

**Job Summary:** We are seeking a skilled Financial Services Resolution Specialist to join our team at Anglian Home Improvements. As a key member of our customer service team, you will be responsible for resolving complex customer complaints related to financial products and services.

Key Responsibilities:

  • Complaint Resolution: Manage and resolve customer complaints related to financial products and services, ensuring a fair and timely outcome.
  • Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records.
  • Customer Communication: Provide clear, concise explanations to customers about the resolution process and outcomes.
  • Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations, requisite legislation and company policies.
  • Reporting: Prepare detailed reports and maintain accurate records of complaints and resolutions.
  • Continuous Improvement: Analyse complaint trends and provide feedback to improve products, services, and internal processes.

Requirements:

  • Experience: Experience or skills in a complaints handling role within the financial services industry.
  • Qualifications: 2.1 or 2.2 degree or equivalent
  • Knowledge: Strong understanding of financial products, debt recovery, case management services, and relevant regulations.
  • Skills: Excellent communication, problem-solving, and analytical skills. Ability to handle sensitive situations with empathy and professionalism.
  • Attention to Detail: Ability to meticulously document complaints and actions taken.
  • Team Player: Ability to collaborate with various departments to resolve issues effectively.

Benefits:

  • Competitive Salary
  • 31 days holiday, increasing to 33 days after 2 years of service, plus have your birthday off
  • Paid time off annually to volunteer
  • Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
  • Heavily discounted group discount scheme on all products
  • Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
  • Opportunity to work with a forward-thinking and supportive team.
  • Career development and continuous learning opportunities.