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Customer Service Specialist

7 months ago

Upper Heyford, United Kingdom Connected Car Services Limited Full time

**Customer Service Specialists** - New Car Handover - Self Employed - Upper Heyford OX25 5HA

**Self Employed** Position - must be aged between 25 - 65 years old for Insurance Purposes

Experienced New Car Handover Specialists or TPD’s (Trade Plate Drivers) preferred but not essential as training will be given to those with Customer Service, Retail or Hospitality experience. The emphasis is on Customer Service.

Be your own boss, running your own car/van delivery service all over the UK, based from Upper Heyford, Oxon (OX25 5HA).

Work available Monday to Friday - Choose your availability week-by-week. Starting ASAP.

If you love people, cars and driving, enjoy the open road, are in commuting distance of Upper Heyford OX25 5HA and can deliver a first-class customer service whilst being your own boss, Connected Car Services Limited have the opportunity for you

**About Us**:Connected Car Services is an important player in the Vehicle Delivery arena run by people with vast experience and we're growing at a rate of knots Our full suite of Connected Car Services includes: Trade Plate Deliveries, Prestige Car Driveway Handovers, Event Support, Training and Inspections.

Our customer philosophy is very simple; let's make our customer's New Car Day as special as it possibly can be and do it better than our competitors. For staff and contractors it's also simple; we run a meritocracy, we treat people respectfully and with honesty and integrity, we won't ask anyone to do anything we wouldn't do ourselves. We work hard and have fun and we encourage equal opportunities for all.

All jobs are on a fixed price basis, we work with numerous clients to source jobs and plan your day as efficiently as possible in order to cut down on your public transport costs wherever possible.

We reimburse all To-The-Driveway expenses (fuel, EV Charge etc.). As a Self Employed worker, **You pay for your public transport costs to return to Upper Heyford** but we’re happy to provide an optional PrePaid MasterCard to help you with cash-flow. Most of our specialists clear profit of between £75 - £150 per day.

Experience with new car handovers is desirable but not essential as all training will be provided. However, you must be presentable, possess amazing customer service skills, a working knowledge of vehicles, tech-savvy, strong attention to detail, public transport planning ability and happy to work long days on the road delivering new cars to customers across the country.

This is a self-employed vocation not a job; Experienced drivers know that the days can be long but it’s satisfying work with plenty of time to yourself.

**Your Role**:
As a Brand Ambassador you will have a customer first approach and will be excited about the essential part you play in making your customer’s ‘New Car Day’ a special and immersive experience.

Starting out from our base in Upper Heyford, you will drive new cars and vans to customer driveways or businesses all over the UK, hand them over to the customer and then make your own way back to base using **public transport at your cost** however, we try very hard to provide you with nearby collection cars from our large pool of clients to get you back as close to Upper Heyford as possible.

Your jobs are paid at a fixed price. You have the opportunity to plan your trips in advance so as to achieve the lowest cost public transport advance-booking fares, thereby increasing your profits.

You will be required to complete POC/POD (Proof Of Collect & Delivery) reports via a mobile app on your phone. Cars must be delivered clean and with the required amount of fuel or EV charge.

**Our Role**:
We will pay you a fixed price for each job which you will know in advance. Payment via bank transfer is every two weeks, one week in arrears.

**What kind of person we are looking for**:

- The ability to drive all types of vehicles from small city cars to prestigious electric cars and vans, both automatic and manual.
- Must be well presented, self-sufficient and able to deliver a high level of customer service.
- Good geographical knowledge of the UK road and public transport networks
- Flexible and adaptable
- The ability to work under pressure within a dynamic transport environment.
- It will be advantageous If you have experience with New Car Handovers or Trade Plate Deliveries including EV’s (Electric Vehicles) but not essential.
- Tech Savvy.

**Requirements**:

- Minimum 2-years driving experience (insurance policy requirement).
- Minimum age: 25, Maximum 65 (insurance policy requirement).
- Full UK License with no more than 6 points for minor offences and no DR, CD, DD or TT99 endorsement codes (insurance policy requirement).
- Off road parking i.e. garage/driveway at your registered address for those times when you might take a vehicle home overnight (not a deal breaker).
- Previous professional driving experience is desirable but not essential.
- Able to drive Cars, Vans, Auto and Manual
- A modern