Fleet Controller

3 days ago

Upper Heyford, United Kingdom BCA Full time

Reporting to, and in direct support of the Account Team Supervisor and indirectly in support of the Customer Service Manager. This is a role that involves managing requests on behalf of the client and their customers covering a range of areas within the Account Team.

To be an ambassador of BCA, delivering a superb service at all times. Ensuring internal and external customer expectations are met via clear communication to the business via relevant method enabling BCA to achieve contracted KPI’s/SLA’s.

**Responsibilities**

Duties will include but not be limited to
- Answering customer/ client queries and processing bookings.
- Advising of estimated delivery dates/chasing late deliveries.
- Dealing with ad hoc queries, amendments and customer complaints.
- Monitor and progress vehicles through various internal departments.
- To ensure proactive communication is maintained throughout the vehicle fleet and booking process.
- Liaising with and maintaining a professional point of contact with the Client.
- Be a service advocate and maintain a positive and professional nature at all times.

**Person Requirements**
- Strong administration and interpersonal skills.
- Must be proficient in Microsoft Word and Excel.
- Excellent communication skills, both verbally and written.
- Ability to meet specific deadlines & prioritise effectively.
- Accuracy and attention to detail with high organisation.
- Team player but also able to work on own initiative.
- Background in a Customer Service environment and the Automotive industry ideal.
- Ability to innovate processes to improve efficiency.

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