Application Support Team Lead
7 days ago
At Opus Recruitment Solutions, we are seeking a highly experienced Application Support Team Lead to join our team. As the ideal candidate, you will have a strong technical background and proven leadership skills.
The successful applicant will oversee the daily operations of application support for enterprise software solutions, ensuring issues are promptly addressed and resolved. Prioritizing and managing incident resolution, problem management, and root cause analysis is crucial in this role.
You will play a key role in solving complex issues, improving service delivery, and enhancing the overall user experience. A deep understanding of ITIL frameworks, particularly in incident management, problem management, and service operations, is essential.
We estimate that the salary for this position will be around £55,000-£65,000 per annum, depending on location and experience.
Key Responsibilities:
- Lead and mentor a team of application support and technical professionals, fostering a high-performance culture.
- Oversee the daily operations of application support for enterprise software solutions.
- Collaborate with the Information Systems Director to align application support strategies with broader IT and business goals.
- Apply ITIL best practices to lead and manage incident and problem management processes.
- Ensure the team consistently meets or exceeds service delivery expectations.
- Provide hands-on technical support and troubleshooting for complex application issues.
Required Skills and Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 5 years in an application support or technical leadership role.
- Strong understanding of ITIL frameworks.
- Extensive experience managing and mentoring teams.
- Strong technical background with hands-on experience supporting enterprise applications.
- Excellent problem-solving and troubleshooting abilities.
- Exceptional communication and interpersonal skills.
- Experience with Dynamics 365.
Benefits:
- 25 Days holidays + the option to buy further annual leave.
- Flexible working.
- Savings at 500+ outlets (Healthcare, Gym Discounts, Savings on Holidays, Retail).
- Pension Scheme with Life Assurance: Starts at 4% and matched by the client up to 10%.
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