AccorHotel Reservation Specialist

4 weeks ago


Liverpool, Liverpool, United Kingdom AccorHotel Full time

Job Overview

We are seeking a highly organized and customer-focused individual to manage reservations and drive room sales at AccorHotel. The successful candidate will play a vital role in ensuring smooth check-in operations, providing exceptional assistance to guests, and collaborating effectively with hotel departments.

Main Responsibilities:

  • Leadership & Reporting: Oversee daily front desk activities and provide accurate reports to management.
  • Operational Oversight: Coordinate and optimize front desk processes to ensure seamless guest experiences.
  • Quality Assurance: Confirm reservations with meticulous attention to detail and maintain high standards of service.
  • Culture & Development: Foster a positive work environment and contribute to employee growth and development.
  • Talent Management: Collaborate with other departments to achieve business objectives and enhance customer loyalty.
  • Duty Management: Liaise with various hotel departments to resolve customer requests and concerns.
  • Profit Growth: Drive revenue growth through effective room sales optimization and customer engagement strategies.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Highly organized and efficient with a keen eye for detail.
  • Strong problem-solving and analytical skills.

Compensation: $12 per hour



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