Guest Experience Specialist

6 hours ago


Liverpool, Liverpool, United Kingdom The Reach Full time

We are seeking a highly skilled and experienced Events & Reservations Agent to join our team at The Halyard at Ropewalks Liverpool. This is a dynamic role that requires excellent communication and organizational skills, with a focus on maximizing revenue through effective pricing strategies and delivering exceptional customer service.

About The Role

The successful candidate will have a minimum of 2 years' experience working in Reception or Reservations, with a proven track record of success in a fast-paced environment. You will be responsible for supporting the hotel's pricing strategy, maintaining relationships with local corporate bookers, and delivering exceptional customer service.

Key Responsibilities
  • Support the hotel's pricing strategy to optimize revenue growth.
  • Maintain strong relationships with local corporate bookers, providing tailored solutions to meet their needs and exceed expectations.
Requirements
  1. You must have a strong background in hotel operations, with a deep understanding of the hotel industry and its trends.
  2. Familiarity with property management systems and other relevant technologies is essential for success in this role.
What We Offer
  • A competitive salary range of £25,000 - £35,000 per annum, depending on experience.
  • A comprehensive benefits package, including enhanced benefits for all employees and extensive training and development programs.
  • Opportunities for career growth and professional development within the Lighthouse Hotel management family.


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