Guest Service Representative

14 hours ago


Liverpool, Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time

About the Role:

Crowne Plaza Liverpool John Lennon Airport is looking for a dedicated and customer-orientated Guest Service Assistant to join their team. In this role, you will play a vital part in ensuring every guest has a safe and enjoyable experience at our hotel.

Key Responsibilities:

  • Providing exceptional customer service to guests from diverse backgrounds and cultures
  • Assessing and meeting the needs of guests, identifying areas for improvement, and implementing changes as necessary
  • Developing and maintaining relationships with repeat guests, priority members, and VIPs
  • Ensuring all guests are aware of and appreciate the hotel's offerings, amenities, and services

Benefits Package:

We offer an impressive array of benefits, including competitive salary, discounts on food and beverage, access to leisure facilities, and comprehensive employee assistance programs.



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