Guest Service Representative
14 hours ago
About the Role:
Crowne Plaza Liverpool John Lennon Airport is looking for a dedicated and customer-orientated Guest Service Assistant to join their team. In this role, you will play a vital part in ensuring every guest has a safe and enjoyable experience at our hotel.
Key Responsibilities:
- Providing exceptional customer service to guests from diverse backgrounds and cultures
- Assessing and meeting the needs of guests, identifying areas for improvement, and implementing changes as necessary
- Developing and maintaining relationships with repeat guests, priority members, and VIPs
- Ensuring all guests are aware of and appreciate the hotel's offerings, amenities, and services
Benefits Package:
We offer an impressive array of benefits, including competitive salary, discounts on food and beverage, access to leisure facilities, and comprehensive employee assistance programs.
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