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UK Complaints Lead

1 month ago

London, Greater London, United Kingdom Bank of Ireland Full time

UK Complaints Role

At Bank of Ireland, we are seeking a skilled professional to lead our UK Complaints team. As a Senior Manager, you will be responsible for managing and resolving customer complaints in a timely and efficient manner.

Key Responsibilities:

  • Manage and resolve customer complaints in accordance with Bank of Ireland's policies and procedures.
  • Develop and implement effective complaint handling processes to ensure high levels of customer satisfaction.
  • Collaborate with internal stakeholders to ensure seamless complaint handling and resolution.

Requirements:

  • Proven experience in complaint handling and management.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Hybrid
Permanent
Full time