Client Success Manager

5 days ago

London, Greater London, United Kingdom Skai Full time
{"h1": "Client Success Manager Job Description"}

At Skai, we're on a mission to revolutionize the advertising industry with our cutting-edge digital marketing software. As a Client Success Manager, you'll play a crucial role in helping our clients achieve their online marketing goals.

Key Responsibilities:
  • Partner with Client Success Directors to drive client satisfaction and retention
  • Provide expert training and support to clients on the Skai Omnichannel platform
  • Assist clients in implementing and leveraging Skai products to drive ROI
  • Offer technical support and digital marketing best practices to clients
  • Regularly communicate with clients to evaluate satisfaction and identify areas for improvement
  • Collaborate with Skai teams to develop solutions that meet client needs
  • Energize clients by solving problems and finding opportunities to drive success
  • Ensure client expectations are consistently exceeded
Requirements:
  • Advanced understanding of marketing analytics and data-driven decision making
  • Ability to perform detailed client audits to identify needs and workflow gaps
  • 2+ years of experience in client services, technical project management, or digital marketing campaign management
  • Ability to thrive in a fast-paced environment with tight deadlines
  • Excellent communication and project management skills
  • Experience collaborating with teams locally and virtually
  • Organized and methodical with excellent time management skills
  • Skai platform experience preferred but not essential
  • Ability to travel occasionally
  • Microsoft Excel and basic technical skills in JavaScript and HTML a plus
  • Additional languages, preferably German, a significant advantage
What We're Looking For:

We're seeking a passionate and dedicated individual who is eager to make a meaningful impact in the advertising industry. If you're a results-oriented problem solver with a consultative approach, we'd love to hear from you.

At Skai, we're committed to fostering a collaborative and dynamic work environment that encourages growth and innovation. If you're ready to take your career to the next level, apply now to become an integral part of our passionate team of adtech experts.

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