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Client Success Manager

2 months ago


London, Greater London, United Kingdom Gartner Full time
Client Success Partner

As a Client Success Partner at Gartner, you will play a critical role in driving client retention and growth. You will be responsible for delivering value to Global accounts and ensuring they have the conviction to renew and grow their partnership with our conference business.

Key Responsibilities:
  • Serve as the primary point of contact for clients during onboarding and maximize the components of their sponsorship package.
  • Support assigned Global accounts sold by North America & International Account Executive teams.
  • Partner with Account Executives to hold calls with Marketing & Sales power contacts to ensure a mutual understanding of client goals, objectives, and measurements of success.
  • Collaborate with the wider conference business: operations, content, program management, and marketing teams to enable client success.
  • Partner with the Sales Organization to drive satisfaction, account retention, and growth.
  • Support Account Executives through the client renewal process by presenting evidence of value received as confirmed by the client.
  • Partner with Content Liaisons to ensure alignment of sponsor content with event content.
  • Ability to receive, interpret, and react to client requests in a customer-focused manner with high professionalism.
  • Proficiency in MS Office suite and G-suite.
  • Willingness to travel and offer onsite event support to clients (4-8 events a year).
  • Willingness to travel to client-facing meetings 15% of the time.
  • Bachelor's degree preferred.
  • 3-5 years in account management or client success.

This is an exciting opportunity to join our team and make a meaningful impact on client success. If you are a motivated and results-driven individual with a passion for client success, we encourage you to apply.