Client Success Manager

1 month ago


London, Greater London, United Kingdom Insurwave Limited Full time
Client Success Manager

We're seeking a highly skilled Client Success Manager to join our rapidly expanding team at Insurwave Limited. As a key member of our client success team, you'll play a vital role in ensuring our clients achieve their goals and maximize the value of our platform.

Key Responsibilities:
  • Manage client accounts, ensuring their satisfaction and delivering exceptional client experiences.
  • Develop a deep understanding of client needs, goals, and pain points, driving strategic initiatives for long-term success.
  • Proactively monitor account health, providing insights, analytics, and recommendations for feature adoption.
  • Collaborate with cross-functional teams to address customer challenges and feedback.
  • Identify upsell and cross-sell opportunities to help clients fully leverage our platform's potential.
  • Be the client experience champion, building strong relationships with clients and delivering client value through clear project management skills.
Requirements:
  • Experience in consulting in commercial insurance is highly desirable.
  • Demonstrate a data-driven mindset with a keen eye for identifying trends and opportunities.
  • Possess a passion for technology and a desire to help clients thrive.
What We Offer:
  • A competitive salary and benefits package, including private health care, critical illness insurance, and life insurance.
  • A 5% pension plan matching and cycle to work scheme.
  • 25 days annual leave and 8 Bank Holidays.
  • Flexible working options and a commitment to learning & development opportunities.


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