Customer Service Director

2 weeks ago

Lisburn Co Antrim, United Kingdom Camlin Group Full time
Customer Service Manager

At Camlin Group, we're committed to delivering exceptional customer experiences. As our Customer Service Manager, you'll play a pivotal role in leading our global customer service team to provide proactive and responsive support to our customers.

Key Responsibilities:

  • Lead the customer service team in providing timely and effective support to customers worldwide.
  • Develop and maintain efficient systems and processes to monitor and deliver against contractual agreements.
  • Collaborate with Product Management and Engineering to identify trends and issues in product performance and prioritize product fixes and developments.
  • Implement and improve systems and processes to support customer performance and achieve business objectives.

Requirements:

  • Minimum 3 years' experience in a technical support environment.
  • Minimum 3 years in a customer service management role in a technology company, with experience building global customer service teams.
  • Proven people management and development experience.

About Camlin Group:

We're a global technology leader dedicated to bringing revolutionary products to life. Our values include working together, respecting diversity, and promoting inclusivity. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.

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