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Customer Service Specialist

2 months ago

Lisburn Co Antrim, United Kingdom Coca-Cola HBC Full time
Logistics Back Office Specialist Role

We are seeking a highly skilled Logistics Back Office Specialist to join our team at Coca-Cola HBC. As a key member of our Customer Logistics Team, you will play a crucial role in ensuring the smooth operation of our supply chain and delivering exceptional customer service.

Key Responsibilities:
  • Cleanse and release daily orders placed in SAP to ensure accurate order fulfillment.
  • Manage stock control for all DSD customers, ensuring timely and efficient delivery of products.
  • Develop and maintain strong relationships with customers and key account managers to drive business growth.
  • Collaborate with the wider Customer Logistics Team to fine-tune end-to-end processes and improve overall efficiency.
  • Work closely with commercial, distribution, and demand and supply planning teams to achieve departmental goals.
  • Ensure a best-in-class customer experience is delivered, meeting CCH IoI GfK standards.
Requirements:
  • Minimum 2 years of experience in a customer service or FMCG sales environment.
  • Strong commercial awareness and business acumen.
  • Excellent organizational and planning skills, with a proven ability to work in a fast-paced environment.
  • IT literacy, with knowledge of SAP systems or similar.
  • 4 GCSE passes, including Maths and English.

At Coca-Cola HBC, we believe that every individual has the power to make a difference. As a Logistics Back Office Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer service and driving business growth. If you are a motivated and results-driven individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity.