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Customer Service Director

2 months ago

Lisburn Co Antrim, United Kingdom Camlin Group Full time
Customer Service Manager

At Camlin, we're committed to delivering exceptional customer experiences that drive long-term satisfaction and retention. As our Customer Service Manager, you'll lead our global team in providing proactive and responsive support to our customers, ensuring clear and empathetic communication to understand and address their needs.

Key Responsibilities:
  • Lead the Customer Service team in providing technical support and troubleshooting assistance to customers as needed.
  • Deliver a pipeline of upselling opportunities by understanding customer needs and gaps and having a service team trained to promote relevant Camlin products and services.
  • Identify trends and issues in product performance and prioritize product fixes and product developments in close collaboration with Product Management and Engineering.
  • Implement, maintain, and improve systems and processes necessary within Customer Service to support the Customer Performance function with the achievement of its responsibilities.
Requirements:
  • Minimum of 3 years' experience within a technical support environment.
  • Minimum of 3 years in Customer Service Management role in a technology company, including experience of building global customer service team with appropriate structures and processes.
  • People management and development experience.

We're an equal opportunities employer and welcome applications from diverse candidates. Our company values include working together, respecting individual differences, and promoting a culture of inclusivity and respect.