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Customer Service Director

2 months ago

Lisburn Co Antrim, United Kingdom Camlin Group Full time
Customer Service Manager

At Camlin, we're committed to delivering exceptional customer experiences. As our Customer Service Manager, you'll lead our global team in providing proactive and responsive support to our customers, ensuring long-term satisfaction, retention, and value.

Key Responsibilities:
  • Lead the Customer Service team in providing timely and effective support to customers, globally.
  • Develop and maintain efficient systems and processes to monitor and deliver against contractual agreements.
  • Collaborate with Product Management and Engineering to identify trends and issues in product performance and prioritize product fixes and developments.
  • Implement and improve systems and processes to support the Customer Performance function.
  • Manage a team of customer service professionals, providing guidance and development opportunities.
Requirements:
  • Minimum 3 years' experience in a technical support environment.
  • Minimum 3 years in a Customer Service Management role in a technology company, with experience building global customer service teams.
  • Proven people management and development experience.

We're an equal opportunities employer, committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.