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Customer Service Specialist

2 months ago

Lisburn Co Antrim, United Kingdom Coca-Cola HBC Full time
Job Title: Customer Relations Advisor

At Coca-Cola HBC, we're looking for a skilled Customer Relations Advisor to join our team. As a key member of our Customer Logistics Team, you'll play a vital role in ensuring customer order fulfillment and internal reporting on stock & orders.

Key Responsibilities:
  • Cleanse and release of daily orders placed in SAP
  • Ensure order accuracy to support delivery of overall IoI DIFOTAI
  • Responsible for placing orders for specific accounts and managing the relationships with these Customers & KAMs
  • Play an active role in delivery of team, function and company KBIs through stretching departmental goals and personal objectives
  • Commercial, Distribution and Demand & Supply Planning to enable us to deliver departmental goals
  • Work with wider Customer Logistics Team to fine tune E2E processes to ensure that all orders can be processed quickly
  • Ensuring a best in class Customer Experience is achieved to support CCH IoI GfK
Requirements:
  • Min 2 years experience within a customer service or FMCG sales environment
  • Good commercial awareness with strong business acumen
  • Highly energetic, enthusiastic, and creative with strong organising and planning skills
  • A proven team player with an excellent customer service approach
  • IT Literate with a knowledge of SAP Systems (or similar)
  • 4 GCSE passes including Maths and English
  • Leads and strives to deliver high performance
  • An ability to understand SAP information systems & reporting

At Coca-Cola HBC, we're committed to delivering exceptional customer experiences and driving business growth. If you're a motivated and results-driven individual with a passion for customer service, we'd love to hear from you.