Customer Service Representative

3 weeks ago

Altrincham, Trafford, United Kingdom Trafford Leisure Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Trafford Leisure. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our customers, ensuring that their experience with us is positive and memorable.

Key Responsibilities
  • Answering inbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Liaising with other departments to resolve customer queries and obtain information.
  • Recording customer interactions, documenting feedback, and consulting with management to improve customer experience.
  • Handling financial transactions, adhering to our systems and processes.
  • Reviewing data to develop and improve our customer experience through self-service and online channels.
Requirements
  • Excellent customer service skills, with the ability to communicate effectively with customers over the phone, email, and online.
  • Ability to work as part of a team and independently, with a strong focus on delivering results.
  • Maintain confidentiality of sensitive customer information.
  • Ability to proactively identify and initiate improvements within the team.
What We Offer
  • A competitive salary of £22,808.50 per annum.
  • A progressive, structured, and supportive environment in which to work.
  • Pension scheme.
  • 32 days holiday, rising to 38 days after 5 years' service.
  • Company sick pay.
  • Health and Ride 2 Work schemes.
  • Complementary Fitness Membership.
  • Heavily discounted Fitness Membership for up to 5 family and friends.
  • 24/7 access to a GP.
  • Employee health scheme, including confidential counselling.
  • Employee Assistant Programme.
  • Access to a Perks at Work scheme for discounts.
  • Access to Manchester Credit Union for savings and loans.
About Us

Trafford Leisure is a community interest company, committed to being a responsible and sustainable employer. We are the largest operator of sport and leisure facilities in Trafford, operating nine indoor facilities, one golf course, and driving range, and 31 outdoor football pitches. Our team supports, guides, and motivates people and communities to get healthy and be active.

We are committed to equality, equity, diversity, and inclusion, and we welcome applications from minority, marginalised, and diverse groups. If you need any help or support to apply, please get in touch.

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