CRM Specialist

4 weeks ago

London, Greater London, United Kingdom Giorgio Armani Full time

About the Role:

The CRM Specialist will be responsible for developing and implementing a customer relationship strategy to drive revenue growth and enhance the customer experience at Giorgio Armani.

Key Responsibilities:

  • CRM Strategy: Analyze and share CRM reports with stores, defining action plans for improvement, and ensuring data collection through briefings and follow-ups with stores.
  • Clienteling: Implement local campaigns as per Global Contact Strategy, monitoring performance, and developing and managing client gifting campaigns, including strategy, sourcing, store communication, and reporting.
  • Retail Marketing: Manage Sale Preview and New Season Campaigns, support targeted client events, and coordinate in-store image events in line with Milan direction.

Requirements:

  • Excellent communication, interpersonal, and organizational skills with a natural diplomatic approach.
  • Strong computer skills, including Excel.
  • Strong analytical skills and attention to detail.
  • Proactive and flexible.
  • Good working relationships with retail team and stores.
  • Fluent English, additional languages are a plus.

Benefits:

  • Competitive salary and bonus opportunities.
  • Generous employee discount on all Giorgio Armani products.
  • Employee Assistance Program (EAP) - providing access to medical and mental health support services.
  • Exciting career development opportunities within a global luxury fashion brand.
  • Vibrant and inclusive work environment that fosters creativity and personal growth.
  • Hybrid working policy.

About Giorgio Armani:

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani, and A|X Armani Exchange – are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewelry, and furniture and furnishing accessories.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviors, and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

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