Customer Service Representative

3 weeks ago

Ealing, Greater London, United Kingdom The Body Shop Full time
About The Body Shop

The Body Shop is a pioneering cruelty-free beauty brand that has been making a positive impact for over 40 years. Our commitment to ethical beauty is at the heart of everything we do.

Job Summary

We are seeking a Customer Care Advisor to join our team on weekends. As a key member of our sales team, you will be responsible for delivering exceptional customer service, learning about our products, and recommending them to customers.

Key Responsibilities
  • Learn and understand our products, including their natural ingredients and Community Trade programmes.
  • Engage with customers to understand their needs and recommend products that suit their preferences and lifestyle.
  • Support the store management team in driving sales and profit within the store.
  • Work flexible hours, including evenings, weekends, and holidays.
  • Participate in training sessions to develop your skills and knowledge.
  • Enjoy a 50% discount on regular products and 30% on gifts.
  • Make connections with Community Partners to drive local activism.
  • Opportunities to grow within the brand.
What We Offer

We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. As a member of our team, you will have access to:

  • Inclusion and Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
  • Training and development opportunities to help you grow within the brand.
  • A supportive and collaborative work environment.

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