Customer Service Representative

19 hours ago


Ealing, Greater London, United Kingdom a2dominion Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at a2dominion Group Ltd. in Ealing, West London.

Key Responsibilities
  • Provide exceptional customer service to residents, responding to queries and resolving issues in a timely and professional manner.
  • Work closely with internal colleagues and external partners to deliver a high-quality responsive experience.
  • Manage and resolve queries, concerns, or complaints, ensuring satisfactory outcomes and escalating when necessary.
  • Record initial repair and maintenance requests, arranging appointments as required.
  • Deliver services in a clear and understandable way, meeting the diverse needs of customers and communities.
What We Offer
  • A comprehensive training programme to ensure a smooth transition into the role.
  • A competitive salary and benefits package, including 25 days' holiday (plus Bank Holidays) and up to 8% contributory pension.
  • Flexible working arrangements and a generous annual allowance for health and lifestyle benefits.
  • Opportunities for career development and growth within the company.
Requirements
  • Proven experience of delivering exceptional customer service in a call centre or similar environment.
  • Excellent communication skills, both verbal and written.
  • Proficient in using computer systems, CRM software, and other relevant tools.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application.



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