Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Advisor to join our team at a2dominion Group Ltd. in Ealing, West London. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service and resolving queries in a timely and professional manner.
Key Responsibilities- Manage and resolve customer queries, concerns, and complaints in a dedicated and positive attitude.
- Contribute to the effective running of the call centre, managing inbound calls from residents and delivering a high-quality responsive experience.
- Understand, assess, and manage queries, concerns, or complaints to ensure satisfactory outcomes and escalate when appropriate.
- Record initial repair & maintenance requests and arrange appointments by consulting with internal colleagues and external 3rd parties.
- Deliver services in a clear and understandable way that meets the diverse needs of customers & communities.
- Work towards company service level agreements in line with individual and team KPI's.
- Proven experience of delivering exceptional customer service, in a call centre or other environment working closely with people.
- Excellent communication skills, both verbal and written - Proficient in using computer systems, CRM software (Microsoft Dynamics), and other relevant tools.
- Comprehensive training programme to get you comfortable and confident using our systems, our customers, your colleagues, and key departments you'll be working closely with.
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
- Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
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Customer Service Representative
1 month ago
Ealing, Greater London, United Kingdom a2dominion Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at a2dominion Group Ltd. in Ealing, West London.Key ResponsibilitiesProvide exceptional customer service to residents, responding to queries and resolving issues in a timely and professional manner.Work closely with internal colleagues and...
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Customer Service Representative
1 month ago
Ealing, Greater London, United Kingdom a2dominion Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at a2dominion Group Ltd. in Ealing, West London.Key ResponsibilitiesProvide exceptional customer service to residents, responding to queries and resolving issues in a timely and professional manner.Work closely with internal colleagues and...
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Customer Service Representative
1 month ago
Ealing, Greater London, United Kingdom a2dominion Full time{"title": "Customer Service Advisor / Contact Centre Agent", "description": "Job SummaryWe are seeking a skilled Customer Service Advisor / Contact Centre Agent to join our team at a2dominion Group Ltd. in Ealing, West London. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving...
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Customer Service Representative
1 month ago
Ealing, Greater London, United Kingdom a2dominion Full time{"title": "Customer Service Advisor / Contact Centre Agent", "description": "Job SummaryWe are seeking a skilled Customer Service Advisor / Contact Centre Agent to join our team at a2dominion Group Ltd. in Ealing, West London. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving...
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Customer Service Representative
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Ealing, Greater London, United Kingdom a2dominion Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Advisor / Contact Centre Agent to join our team at a2dominion in Ealing, West London. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our residents receive a high-quality responsive experience.Key...
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Customer Service Representative
3 weeks ago
Ealing, Greater London, United Kingdom a2dominion Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Advisor / Contact Centre Agent to join our team at a2dominion in Ealing, West London. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our residents receive a high-quality responsive experience.Key...
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Ealing, Greater London, United Kingdom CIS Security Full timeJob Title: Front of House CoordinatorWe are seeking a highly skilled and experienced Front of House Coordinator to join our team at CIS Security. As a Front of House Coordinator, you will be the first point of contact for clients, visitors, and staff, providing a warm and welcoming experience.Key Responsibilities:Provide exceptional customer service and...
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