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Customer Service Representative

2 months ago

Ealing, Greater London, United Kingdom a2dominion Full time
{"title": "Customer Service Advisor / Contact Centre Agent", "description": "Job Summary

We are seeking a skilled Customer Service Advisor / Contact Centre Agent to join our team at a2dominion Group Ltd. in Ealing, West London. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and resolving queries in a timely and professional manner.

Key Responsibilities
  • Manage and resolve customer queries, concerns, or complaints in a dedicated and positive attitude.
  • Contribute to the effective running of the call centre, managing inbound calls from residents and delivering a high-quality responsive experience.
  • Understand, assess, and manage queries, concerns, or complaints to ensure satisfactory outcomes and escalate when appropriate.
  • Record initial repair & maintenance requests and arrange appointments by consulting with internal colleagues and external 3rd parties.
  • Deliver services in a clear and understandable way that meets the diverse needs of customers & communities.
  • Work towards company service level agreements in line with individual and team KPI's.
Requirements
  • Proven experience of delivering exceptional customer service, in a call centre or other environment working closely with people.
  • Excellent communication skills, both verbal and written - Proficient in using computer systems, CRM software (Microsoft Dynamics), and other relevant tools.
What We Offer
  • Comprehensive training programme to get you comfortable and confident using our systems, our customers, your colleagues, and key departments.
  • 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
  • Up to 8% contributory pension.
  • Flexible working.
  • Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
  • Cycle to Work Scheme.
", "lang_code": "en"}