Project Manager, Operations Centre of Excellence

3 weeks ago

Manchester, United Kingdom NatWest Full time
About the Role

We are seeking a highly skilled Project Manager to join our Operations Centre of Excellence team. As a Project Manager, you will play a key role in delivering the five-year strategic vision for Operations and transforming the operational capability across the bank.

You will be responsible for leading a work initiative, preparing, managing, and providing reporting on all project plans, controls, and resource plans. You will ensure that activities are in place to adequately prepare the business and engage all the appropriate stakeholders effectively to enable change to be implemented and handed over.

Additionally, you will be building and maintaining a positive working relationship with senior stakeholders across multiple franchises, domains, and functions and at different levels of hierarchy. You will be required to produce executive-level presentations and may lead a team of external suppliers, working closely with supply chain services for the appropriate supplier selection from our framework.

You will also be:

  • Empowering and leading a team, often in multiple geographies, through the project lifecycle
  • Identifying, tracking, managing, and mitigating any project risks, assumptions, issues, and dependencies
  • Leading and defining project documentation and making sure that the solution clearly supports and is aligned to our strategic goals
  • Tracking and reporting project costs and making sure that the project is completed in allotted budgets
  • Making sure that all project deliverables satisfy the requirements and that they adhere to the agreed governance framework
  • Shaping business cases or benefits realisation and securing funding via investment processes
  • Addressing policy and control shortfalls and audit findings and implementing strategic solutions in response
Requirements

You will need to hold an appropriate project management qualification, as well as have experience in change management. You will need experience of delivering change within a banking Operations team driving measurable business outcomes. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and a drive to understand emerging technical capabilities and how these might be leveraged by Operations.

It will be ideal if you have experience of Agile processes and ceremonies as will be a familiarity with Model Risk governance.

You will also need:

  • Experience of driving large-scale automation or AI with a drive to understand emerging technical capabilities and how these might be leveraged by Operations
  • Experience of analysing a broad range of data such as Operational, Technology, Finance, and HR to support problem-solving and decision-making
  • Strong organisational skills and the ability to produce executive-level presentations
  • Excellent interpersonal and collaborative skills with the ability to engage and communicate with multiple stakeholders at senior level across the bank
  • Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

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