Customer Experience Specialist

2 days ago


Wolverhampton, Wolverhampton, United Kingdom Getting In Limited Full time
Company Overview:
Brayley's Nissan is a leading dealer group in the UK, known for its commitment to exceptional customer service and providing a wide range of quality vehicles. As a Sales and Customer Service Apprentice, you will be working for a company that values innovation, teamwork, and continuous improvement.

Salary and Benefits:
This apprenticeship comes with a competitive salary of £18,000 per annum, plus a £250 quarterly bonus and a £1,000 completion bonus. You will also receive comprehensive training and development opportunities to help you achieve your goals.

Job Description:
As a Sales and Customer Service Apprentice, you will be responsible for delivering exceptional customer service, maintaining a clean and tidy showroom, and handling administrative tasks. You will work closely with our sales team to ensure every customer receives a seamless experience. Key responsibilities include:
  1. Developing and maintaining comprehensive product knowledge
  2. Ensuring the West Way Sales Experience is delivered to every customer
  3. Maintaining good relationships with customers by meeting and exceeding their expectations
  4. Achieving individual volume/profit objectives set by the Sales Manager

Required Skills and Qualifications:
To succeed in this role, you will need excellent communication skills, attention to detail, and enthusiasm to learn. You must also be motivated, organised, and able to work well as part of a team. A Level 2 in Customer Service and a Level 1 Functional Skills in English and Maths are required for this position.

Benefits:
This apprenticeship offers a fantastic opportunity to develop your skills and gain valuable experience in the automotive industry. You will receive comprehensive training and support from Remit Group, which will enable you to achieve your Level 2 in Customer Service and other qualifications. By joining our team, you will become part of a dynamic and supportive environment that encourages personal and professional growth.

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