Customer Service Representative

3 weeks ago


Otley, Leeds, United Kingdom Skipton Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch team, you will be responsible for providing exceptional customer service, identifying customer needs, and delivering tailored solutions to meet their financial goals.

Key Responsibilities
  • Engage with customers to understand their financial needs and provide personalized solutions
  • Act as the first point of contact for customers in branch and over the phone, providing a warm and welcoming experience
  • Proactively contact customers to identify and discuss their needs, ensuring they are aware of our full range of products and services
  • Use internal systems to maintain accurate customer records and identify vulnerable customers who require additional support
  • Adhere to and understand the appropriate policies, standards, controls, and limits of authority applicable to your role
What We Offer
  • Annual discretionary bonus scheme, with an average on-target bonus of 8% dependent on personal and company performance
  • 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days
  • Generous employer pension contributions, up to 10% per annum dependent on employee selection
  • Access to the Lifeworks employee assistance program, providing free access to wellbeing apps and online employee discount platform
  • Two paid volunteering days per year, allowing you to get involved with local charities and make a positive impact in your community


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