Medical Information Specialist
4 weeks ago
Hyper Recruitment Solutions Ltd is seeking a highly skilled Medical Information Customer Experience Specialist to join our team. As a key member of our team, you will be responsible for providing technical and medical information to healthcare professionals and patients/caregivers with a high degree of quality customer service in the local language.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Researching and responding to inquiries received via multiple channels, including phone, email, webform, live chat, or postal mail, within required timelines and standards.
- Documenting inquiries and responses accurately and completely according to relevant Standard Operating Procedure (SOP) / Work Instruction (WI), and regulatory guidelines.
- Identifying and reporting adverse events and product quality complaints within required timelines.
- Providing responses in customers' local language (Danish) using approved resources in English.
To be successful in this role, you will need:
- A relevant degree in Life Science / Healthcare.
- 1-2 years of medical information or relevant work experience.
- Customer Service experience.
- Fluent Danish speaker.
We are an Equal Opportunities employer who are certified by Investors in People for our talent development. We look forward to helping you with your next career moves.
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