Medical Information Specialist

1 month ago

London, Greater London, United Kingdom Lifelancer Full time
Job Title: Medical Information Specialist

We are seeking a highly skilled Medical Information Specialist to join our team at Lifelancer. As a Medical Information Specialist, you will play a critical role in providing accurate and timely medical information to healthcare professionals and consumers.

Key Responsibilities:
  • Respond to unsolicited consumer, healthcare professional, and other external customer requests for medical and safety information via various channels.
  • Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client/internal policies.
  • Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner.
  • Ensure tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
  • Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data.
  • Log all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
  • Maintain quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
  • Provide after-hours coverage on a rotated basis subject to business requirements.
  • Adhere to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations.
Requirements:
  • Nursing degree
  • Excellent verbal and written communication skills, including proofreading, professional telephone etiquette, and empathetic customer service skills.
  • Ability to write in a fluent and grammatically correct manner in the target language for the role.
  • English language proficiency. Japan-based roles only: TOEIC 800.
  • Working knowledge of medical terminology, pathophysiology, pharmacology, regulations, and industry standards.
  • Strong cognitive abilities, including verbal reasoning, critical thinking, and analytical ability.
  • Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing, and organizational skills.
  • Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
  • Ability to learn, take instruction, and apply to daily operations/tasks.
  • Receptive to constructive feedback and able to take responsibility for work allocated.
  • Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects.
  • Effectively work independently and as part of a team.

Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems, including inquiry handling database.

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