Medical Information Specialist
1 month ago
Hyper Recruitment Solutions Ltd is seeking a highly skilled Medical Information Customer Experience Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and technical information to healthcare professionals and patients/caregivers in the Danish language.
Key Responsibilities- Respond to inquiries from healthcare professionals and patients/caregivers via multiple channels, including phone, email, webform, live chat, and postal mail.
- Document inquiries and responses accurately and completely according to relevant Standard Operating Procedure (SOP) and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Provide responses in the customer's local language (Danish) using approved resources in English.
To be successful in this role, you will need:
- A relevant degree in Life Science or Healthcare.
- 1-2 years of medical information or relevant work experience.
- Customer service experience.
- Fluent Danish language skills.
We are an Equal Opportunities employer and are certified by Investors in People for our talent development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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