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Front Desk Ambassador

2 months ago


City of London, United Kingdom Pan Pacific London Hotel Limited Full time

About Us

Pan Pacific London Hotel Limited is a luxury hotel that brings understated, comforting, and approachable elegance to Londons premium Square Mile.

With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations.

About the Role

We are seeking a passionate and guest-focused Front Desk Ambassador to join our incredible Reception team at Pan Pacific London.

As a Front Desk Ambassador, you will be responsible for creating exceptional experiences for our guests. Your tasks will include:

Key Responsibilities

  • Check in arriving guests and check out departing guests according to our standards.
  • Register guests and assign rooms, accommodating any special requests whenever possible.
  • Use suggestive selling techniques to sell rooms and promote other services within the hotel.

Benefits of Working with Us

We pride ourselves on our close-knit relationships, development, and wellbeing. As a Front Desk Ambassador, you will enjoy:

Employee Benefits

  • Access to Mental Health First Aiders
  • Celebrate your Birthday with an extra day off
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policy
  • Eye Care Voucher Scheme
  • Social & Employee Wellness Activities
  • Employee Assistance Programme including 24/7 virtual GP and financial advisors
  • 2 Hotel-Wide Social Events a year as well as additional social gatherings
  • Flexible Work Policy
  • Dry cleaning for uniforms and work attire
  • Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
  • Guest Experience Programme
  • Discount on our Food and Beverage Outlets
  • Discount on Internal Spa Treatments
  • Culture Club Focuses on Diversity and Inclusion
  • Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
  • Complimentary meals prepared for you by our chefs
  • 2 Study Days per year (fully paid and in addition to your annual leave)
  • 2 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
  • Additional YuLife Perks

About Pan Pacific London

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

Hotel of the Year, Group 2023 | Catey Awards

Hotel of the Year, London 2022/2023 | AA Hospitality Awards

Forbes Five-Stars 2022/2023 | Forbes Travel Guide

Please note that all applicants for Front Desk Ambassador must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.