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Director of Operations
2 months ago
We are seeking a highly skilled and experienced professional to fill the role of Head of Service at Independence Support Ltd. The successful candidate will be responsible for overseeing the delivery of our 24-hour Rapid Response service, which includes patient conveyance, 135/136 interventions, A&E in reach and outreach support.
The ideal candidate will have a proven track record of managing and coordinating teams to ensure the optimum use of resources and the delivery of effective support in partnership with the NHS. Key responsibilities will include:
- Planning, managing, and coordinating the work of a team to ensure the efficient use of resources and the delivery of high-quality support.
- Managing and mobilizing teams to cover a variety of services, including patient conveyance, 135/136 interventions, A&E in reach and outreach support.
- Providing advice and guidance to staff, mentoring and inducting new starters, and serving as the first point of contact in response to complaints and enquiries.
- Managing risks and supporting the team to enable individuals to maximize their potential.
- Proactively problem-solving to find creative solutions to achieving the most capacity within available resources.
- Providing on-call support as part of a rota.
The successful candidate will possess excellent communication skills in English and be able to work effectively in a fast-paced environment. We offer a competitive salary, bonus scheme, company pension, employee discount, free parking, and a health and wellbeing programme.
