Insurance Complaints Resolution Specialist
3 days ago
We are seeking a skilled Technical Customer Complaints Handler to join our client, a leading insurer in the UK market, in their York office.
This is a fantastic opportunity to work with a highly successful and growing insurer, with a wide range of development opportunities on offer.
Key Responsibilities:- Investigate and resolve complex insurance complaints in a fast-paced environment, prioritizing your own workload and managing a portfolio of cases.
- Analyze complaints to achieve fair and reasonable outcomes for customers, working closely with internal stakeholders to understand the nature of the complaint.
- Interact with customers via phone and email, providing excellent communication skills and a customer-centric approach.
- Identify and support vulnerable customers during the complaints process, ensuring their needs are met.
- Liaise with the Financial Ombudsman Service regarding escalated cases, confidently challenging their views when evidence supports it.
- Identify root causes and complaint trends to drive superb service across the business, acting as a technical referral point and providing guidance to colleagues.
- Previous experience in a similar technical complaints role or within the insurance sector.
- Excellent communication skills, both verbal and written, with the ability to liaise confidently with customers and stakeholders.
We are committed to protecting your personal data. Please refer to our data protection policy on our official website for more information.
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