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Complaints Resolution Specialist

2 months ago

York, York City, United Kingdom NFU Mutual Full time
About the Role

We are seeking a skilled Complaints Specialist to join our team in York.

This is a hybrid role with 80% homeworking and 20% in-office work, offering a great work-life balance.

You will be responsible for managing complaints, investigating issues, and resolving disputes in a fair and timely manner.

Key Responsibilities:

  • Manage and resolve customer complaints in a professional and courteous manner
  • Investigate and analyze complaints to identify root causes and implement solutions
  • Collaborate with internal teams to resolve complex issues and improve processes

What You'll Need:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills

About Us:

NFU Mutual is a leading insurance provider, and we are committed to delivering exceptional customer service.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information].

We look forward to hearing from you.

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