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Tesco Travel Money Manager
2 months ago
About the Role:
We are seeking a highly motivated and experienced Bureau Manager to join our team at Tesco Travel Money Amersham. As a key member of our team, you will be responsible for leading a team of Travel Service Partners to deliver exceptional customer service and achieve business objectives.
Key Responsibilities:
- Manage a team of Travel Service Partners to ensure high levels of customer service and achieve business objectives.
- Nurture and mentor the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability.
- Focus on customer feedback, service levels, and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives.
- Engage with customers to process all foreign exchange transactions accurately and efficiently.
- Deliver on key performance goals both procedural, operational, and customer-focused.
- Utilize your keen eye for detail to process daily online FX requests and deliveries.
- Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures to ensure operational compliance and efficiency.
What We Offer:
- A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances and products.
- Employee wellness programs that offer guidance and tips on all aspects of wellbeing.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
- 25 days holiday (pro-rata) and the opportunity to gain more days the longer you are a part of Travelex.
- Opportunity to earn a monthly bonus on top of base salary for hitting targets.
- Pension with a great Pension Provider – Scottish Widows.
About Travelex:
We are one of the market-leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
What We're Looking For:
- A passion for leading and galvanising dynamic and diverse teams to deliver on targets and business objectives.
- Great communication and motivational skills to build relationships and deliver exceptional customer service.
- A keen eye for detail to process daily online FX requests and deliveries.
- A desire to succeed and make a difference in the business.
Interview Process:
We will be conducting a multi-stage interview process to find the best candidate for this role. The process will include an initial screening call, an online interview, and a face-to-face interview at the bureau.
