Travel Money Specialist
1 month ago
About the Role:
We are seeking a skilled Travel Money Advisor to join our team at Travelex. As a Travel Money Advisor, you will be responsible for providing exceptional customer service and expert advice on foreign exchange and international money matters.
Key Responsibilities:
- Nurture and form relationships with customers to understand their travel and currency requirements.
- Establish yourself as a trusted advisor, providing support and advice on Travelex products and services.
- Process foreign exchange transactions accurately and efficiently.
- Deliver on key performance goals, both procedural and customer-focused.
- Utilize your attention to detail to process daily online FX requests and deliveries.
- Implement best practice legal and regulatory standards and adhere to Travelex compliance procedures.
Requirements:
- Numerically proficient, with a firm grasp of numbers to handle large amounts of cash and currency.
- IT proficient, with a basic understanding of computers and in-house till systems.
- Great communicator, with the ability to build relationships and provide excellent customer service.
- Desire to succeed, with a drive to make a difference and enjoy what you do.
What We Offer:
- A wide range of insurances, including Private Medical, Dental, and Critical Illness.
- Employee wellness programs, offering guidance and tips on physical, mental, and financial wellbeing.
- A wide range of employee discounts, provided by Bravo Benefit.
- Flexible hours and shift patterns, with opportunities for overtime.
- 25 days holiday (pro-rata), plus bank holidays and the option to sell days.
- Opportunity to earn a monthly bonus on top of base salary for hitting targets.
- Pension with a great Pension Provider – Scottish Widows.
About Travelex:
We are one of the market leading specialist providers of foreign exchange, with a network of foreign exchange stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
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