Store Operations Manager

4 weeks ago

Amersham, Buckinghamshire, United Kingdom Tesco Full time
About the Role

As a Shift Leader at Tesco, you will be responsible for overseeing the store from the shop floor and ensuring that everything runs smoothly. You will be the go-to person for colleagues in the absence of a manager and will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers.

Your key responsibilities will include:
  • Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
  • Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
  • Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
  • Being the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Making sure the store is always clean, tidy, and well-presented
  • Supporting managers to coordinate seasonal, community and charity events
  • Contributing to a great team atmosphere, that's inclusive of everyone
  • Providing great customer service, by listening to our customers and putting them first in everything you do
  • Keeping the team well-informed and up to speed on any communications, changes, or updates
  • Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
  • Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
  • Following health and safety routines and procedures, and ensuring colleagues do the same
  • Recognising and celebrating colleagues within the team who are providing great service

You Will Need

To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met. To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work. To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date. To be comfortable taking the lead, and overseeing the store in the absence of your Manager. To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues. To be motivating, so you can inspire your team to deliver beyond expectations. To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

What's in it for you

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them. There's bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle. We take your development seriously, so this is a great place to get on in your career. You'll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want. It's an inclusive place where everyone's welcome. We celebrate the individuality of our colleagues - because they're what makes Tesco, Tesco. Your voice matters, and we'll always welcome and listen to your ideas and opinions. We put your wellbeing first, and support is always available if you need it. Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you'll be in good company.

Our benefits include:
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds

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