Membership and Retention Director

1 week ago

London, Greater London, United Kingdom Insight Select Full time

Membership Retention Manager

About Insight Select

Insight Select is a leading membership organisation that offers exceptional experiences and services to its business members through consultancy and value-added services.

Job Summary

We are seeking a highly skilled Membership and Retention Manager to join our team. As a key member of our organisation, you will be responsible for setting clear objectives and KPIs, establishing performance metrics for the team, and ensuring operational excellence.

Key Responsibilities

* Set clear objectives and KPIs: establish clear performance metrics for the team, aligned with overall business goals.
* Operational excellence: monitor daily operations to ensure efficient and effective output, supporting the team with a hands-on approach as necessary, including managing escalations.

Essential Skills

* A minimum of 5 years' experience working in retention, customer success or related roles, with at least 2 - 3 years' experience in a management position.
* Strong analytical skills, with experience in data analysis and reporting.
* Proficiency with CRM tools, customer journey mapping and customer segmentation.
* Hybrid working (3 days in the office).
* Excellent Pension up to Personal contribution of 5%, company contribution of 12%.
* Healthcare, dental, cycle to work scheme and many more

What We Offer

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive salary and benefits package

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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