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Membership and Retention Director

2 months ago

London, Greater London, United Kingdom Insight Select Full time
Membership Retention Manager

Insight Select is seeking a highly skilled Membership Retention Manager to join their team in London. This is a hybrid working role, with 3 days spent in the office.

About the Role

The successful candidate will be responsible for setting clear objectives and KPIs for the team, aligned with overall business goals. They will also monitor daily operations to ensure efficient and effective output, supporting the team with a hands-on approach as necessary.

Key Responsibilities
  • Establish clear performance metrics for the team, aligned with overall business goals.
  • Monitor daily operations to ensure efficient and effective output.
  • Support the team with a hands-on approach as necessary, including managing escalations.
Requirements
  • A minimum of 5 years' experience working in retention, customer success or related roles, with at least 2 - 3 years' experience in a management position.
  • Strong analytical skills, with experience in data analysis and reporting.
  • Proficiency with CRM tools, customer journey mapping and customer segmentation.
  • Hybrid working (3 days in the office).
  • Excellent Pension up to Personal contribution of 5%, company contribution of 12%.
  • Healthcare, dental, cycle to work scheme and many more.
What We Offer

Insight Select offers a competitive salary of £52,000, as well as a range of benefits including an excellent pension scheme, healthcare, and cycle to work scheme.