Customer Service Ambassador
4 weeks ago
We are seeking a skilled Receptionist to join our team at Premier Inn Hastings. As the face of our hotel, you will be responsible for providing exceptional customer service to our guests. Your warm personality and excellent communication skills will make a real difference to our guests' experience.
Key Responsibilities:
- Provide a warm welcome to our guests and ensure a smooth check-in process
- Respond to guest queries and resolve any issues promptly and professionally
- Work collaboratively with the housekeeping team to ensure rooms are prepared to a high standard
- Manage the front desk and handle cash and credit transactions
- Maintain a high level of product knowledge and be able to make recommendations to guests
What We Offer:
- A competitive hourly rate
- A fixed-term contract until 7th November 2024
- 23 hours per week across 3 days, guaranteed hours to plan your week around
- Opportunities for career development and progression within our business
- A range of benefits, including a Whitbread Benefits card and pension scheme
Why Work for Whitbread?
- We are a leading hospitality business with a strong commitment to customer service and employee development
- We offer a range of benefits and opportunities for career progression
- We are an inclusive organisation that values diversity and welcomes applications from all backgrounds
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