Customer Service Representative

1 month ago


Hastings, East Sussex, United Kingdom Stagecoach Group Full time

Job Summary

Stagecoach South East is seeking two Customer Helpers to provide exceptional customer service and support at our Hastings rail interchange and town centre bus stops.

About the Role

As a Customer Helper, you will be the public face of Stagecoach South East, providing information and assistance to customers. You will aim to be approachable and responsive to every customer, using your initiative to 'do the right thing' for our customers.

Key Responsibilities

  • Provide excellent verbal and social communication skills to customers
  • Work in a mobile capacity, being flexible and resilient
  • Develop a friendly and approachable demeanour to build customer trust
  • Utilize experience in customer service roles to deliver high-quality support
  • Work independently, with the ability to learn and retain knowledge of products and services
  • Effectively communicate company policies and procedures to customers
  • Apply excellent problem-solving skills to resolve customer issues
  • Care deeply about customer support, genuinely and passionately

Working Arrangements

We are looking for two successful people who can work between 0800-1200 or 1400-1800 to cover our peak periods Monday to Fridays. Weekend work will be necessary with sufficient notice for significant events in the town centre.

What We Offer

Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age.



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