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Automotive Operations Efficiency Specialist

2 months ago

London, Greater London, United Kingdom American Hospital Dubai Mea Full time
Job Description

We are seeking an experienced Automotive Operations Efficiency Specialist to join our team at American Hospital Dubai Mea.

Key Responsibilities:
  • Support Team Members
    • Cultivate a culture of coaching and education, empowering team members to excel in their roles.
    • Maintain a pulse on workflow and volumes, identifying opportunities to enhance efficiency through quality training programs.
  • Assist Call Center Agents
    • Streamline complaint handling processes by providing expert guidance and support to call center agents.
    • Drive abandoned calls reduction initiatives, ensuring timely interventions and effective resolution strategies.
  • Provide Daily Performance Reports
    • Offer actionable insights to the team leader, fostering data-driven decision-making and continuous improvement.
    • Maintain accurate duty rota records, ensuring seamless team management and efficient resource allocation.
Skills and Qualifications:

To succeed in this role, you will need:

  • Prioritize tasks effectively, ensuring a high level of productivity and efficient use of resources.
  • Foster open communication with colleagues, patients, and families, promoting a culture of transparency and respect.
  • Adhere to hospital policies and procedures, maintaining a safe working environment and upholding the highest standards of patient care.
  • Promote incident and customer complaint reporting, driving continuous improvement and excellence in patient and family care.
  • Develop strong relationships with patients, families, and healthcare professionals, providing exceptional service and support.
Benefits:

As an Automotive Operations Efficiency Specialist at American Hospital Dubai Mea, you can expect:

  • A competitive salary range of AED 20,000 - 25,000 per month, commensurate with your experience and qualifications.
  • An attractive benefits package, including health insurance, annual leave, and professional development opportunities.
  • The chance to work in a dynamic and supportive environment, with a team dedicated to delivering exceptional patient care and service.