Client Relations Manager

4 days ago


Glasgow, Glasgow City, United Kingdom Barclays Bank PLC Full time

At Barclays Bank PLC, we are committed to delivering exceptional customer service. We are seeking a highly skilled Senior Customer Service Advisor to join our team and help us achieve this goal.

As a Senior Customer Service Advisor, you will be responsible for providing customer service through various communication channels, including chat, email, and phone. You will also be required to execute customer service requirements to resolve more complex, specific customer needs and give unique, personalized resolutions for each case.

You will work closely with teams across the bank to align and integrate customer care processes. Your analytical skills will come in handy as you identify areas for improvement and provide recommendations for change in customer care processes.

With a strong understanding of industry trends and developments, you will implement best practices to improve customer care efficiency and effectiveness.

As a Senior Customer Service Advisor, you will have the opportunity to develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will be comfortable working in a fast-paced environment and will be able to handle multiple priorities and tasks simultaneously.

In addition to your technical skills and experience, you will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. You will also be expected to embody the Barclays Mindset – to Empower, Challenge, and Drive – which serves as our operating manual for how we behave.

This role offers a salary of £26,500 per annum, plus benefits.



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