Customer Service Representative

4 weeks ago


Droitwich, Worcestershire, United Kingdom Adecco UK Limited Full time
About the Role

We are seeking a highly organized and communicative Customer Service Operative to join our team in Droitwich. As a key member of our customer service department, you will play a vital role in ensuring the smooth daily operation of our goods-in desk, including the booking-in and processing of deliveries and collections.

Key Responsibilities
  • Assist the Customer Service Manager in covering the Goods-In desk, ensuring accurate and timely provision of documentation for a smooth service.
  • Liaise professionally with customers, drivers, transport planners, hauliers, and colleagues to resolve queries and issues.
  • Work collaboratively with a team to achieve operational performance targets and goals.
  • Input customer data accurately using relevant systems to maintain accurate records.
  • Support the management of our internal system, specifically ISO9001, and ensure all relevant systems are updated.
  • Investigate and resolve customer queries, escalating when necessary.
  • Assist in producing corrective action plans and initiating remedial action when there is non-conformance to systems.
  • Raise accurate invoices within required time-frames for each customer.
Requirements
  • Previous clerical/administrative experience preferable, with some understanding of stock control.
  • Experience of working in a team in a busy office environment.
  • Clear communication skills and a good telephone manner.
  • Ability to establish effective working relationships.
  • Awareness of health and safety.
  • IT literate, competent with WMS and Microsoft Office, particularly Excel.
What We Offer
  • Weekly pay
  • Holiday pay
  • Well-being support
  • Eye-care vouchers
  • Employee discounts
  • Free on-site parking

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this position, please apply or contact Adecco Worcester for more information.



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