Customer Service Representative

4 weeks ago


Droitwich, Worcestershire, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales targets.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and requests in a timely and professional manner.
  • Efficiently manage stock deliveries, restocking shelves and maintaining a clean and organized store environment.
  • Work collaboratively with colleagues to achieve sales targets, promoting products and services to customers.
  • Proactively identify and resolve customer complaints, ensuring a positive shopping experience.
  • Contribute to the overall success of the store, participating in visual merchandising and maintaining a high level of store appearance.

What We Offer

  • A competitive hourly pay rate, with additional pay for bank holidays and nights.
  • A generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and pension scheme.
  • Opportunities for career progression and professional development, with a focus on supporting your well-being and life outside of work.

Requirements

  • Experience working in a fast-paced environment, with excellent customer service skills.
  • Flexibility to start a shift early or finish late, with a positive approach to changing priorities.
  • Drive and passion to work hard and make your store a success, with a smile on your face and a friendly manner.

Join Our Team

We are proud to be a supportive team with big ambitions, and we are looking for individuals who share our values and are passionate about delivering exceptional customer service. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.



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