Customer Service Coordinator
4 weeks ago
We are seeking a skilled Customer Service Coordinator to join our team at Multistaff Recruitment Solutions Ltd.
This role will involve leading a Service Desk Coordinator for our client based in Droitwich, with the potential for a permanent position after a successful trial period.
Key Responsibilities:
- Answering inbound calls from new and existing customers
- Maintaining accurate and up-to-date customer records
- Responding to customer emails effectively and efficiently
- Liaising with other departments across the business
- Providing regular updates to customers regarding their accounts
- Communicating with customers via telephone, email, and letter
- Maintaining customer files in line with company policy
Requirements:
- Computer literacy
- Ability to work in a fast-paced environment
- Self-motivation, prioritization, and workload management skills
- Proven administration skills and good IT literacy
- Excellent customer service skills
- Strong communication skills
Working Hours:
Monday to Friday, 8am to 5pm
Rate of Pay:
£11.44 to £12.02 per hour
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