Customer Service Representative

3 weeks ago

Droitwich, Worcestershire, United Kingdom Adecco Full time
Customer Service Operative Job Description

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Operative. As a key member of our customer service team, you will play a vital role in ensuring the smooth daily operation of our department.

Key Responsibilities:
  • Assist the Customer Service Manager in covering the Goods-In desk, including the booking-in and processing of deliveries and collections, following strict health and safety protocols.
  • Liaise professionally with customers, drivers, transport planners, hauliers, and colleagues, ensuring accurate and timely provision of documentation for a smooth service.
  • Work collaboratively with a team to achieve operational performance targets and goals.
  • Adhere to all company procedures and perform all necessary tasks in a timely manner.
  • Input customer data accurately using relevant systems to maintain accurate records.
  • Support the management of the internal system, specifically ISO9001, and ensure all relevant systems are updated.
  • Assist the Customer Service Manager and Senior Leadership Team in delivering exceptional customer service.
  • Perform general office administrative duties as required.
  • Adhere to health and safety processes, conducting regular checks to minimize risks.
  • Establish and maintain effective communication with the Customer Service Manager, Senior Leadership Team, customer service team, and personnel from other departments.
  • Investigate and resolve customer queries, escalating when necessary.
  • Assist in producing corrective action plans and initiating remedial action when there is non-conformance to systems.
  • Raise accurate invoices within required time-frames for each customer.
  • Provide recommendations for improving working practices and procedures.
  • Maintain a high standard of personal appearance and hygiene.
  • Behave professionally at all times.
  • Show flexibility towards start times and working hours, occasionally working unsociable shifts.
  • Undertake any other reasonable duties as required.
Requirements:
  • Previous clerical/administrative experience preferable, with some understanding of stock control.
  • Experience of working in a team in a busy office environment.
  • Clear communication skills and a good telephone manner.
  • Ability to establish effective working relationships.
  • Awareness of health and safety.
  • IT literate, competent with WMS and Microsoft Office, particularly Excel.
Benefits:
  • Weekly pay
  • Holiday pay
  • Well-being support
  • Eye-care vouchers
  • Employee discounts
  • Free on-site parking

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