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Operations Manager
2 months ago
We are seeking an experienced Operations Manager to join our team at DHL International (UK) Limited. As an Operations Manager, you will be responsible for managing and controlling the operations at our Service Centre level.
You will have direct responsibility for a team of Service Centre employees and will be responsible for delivering the KPI performance in your operational area. This includes service, process, productivity, and compliance.
Your Key Responsibilities- Ensure daily operational targets are met and take immediate actions to reverse identified areas of under-performance.
- Support the effective implementation and deployment of Regional and Country projects, programs, and initiatives within the Service Centre(s).
- Manage the operational cost drivers to ensure P&L and cost targets are achieved and productivity is measured.
- Within financial guidelines, plan, monitor, negotiate, and control expenditure on areas such as overtime, sub-contracting, suppliers, Service Providers, and fleet maintenance.
- Ensure resource is managed in line with their projected operational requirements.
- Ensure that the team is provided with clear performance standards and is staffed, coached, trained, and motivated to meet set targets.
- Utilise Company reporting tools daily to monitor performance at both team and individual level and take appropriate action to address non-conformance/under achievement.
- Perform the Appraisal process for all team members within the agreed timeframes to manage individual performance and job satisfaction.
- Excellent operational process knowledge.
- Strong leadership and interpersonal skills.
- Excellent written and verbal communication skills.
- Excellent knowledge of computer applications.
- Good at establishing working relationships and developing personal contacts.
- Strong personal influencing and consultative skills.
- Project management skills.
- Good analytical and commercial awareness.
- Self-motivated with good judgment and decision-making qualities.
- Strong Negotiation skills.
- Strong presentation skills.
- Strong organizational & planning skills.
- Knowledge in operational systems and processes within National and European logistics environment.
- Knowledge of UK DFT Security & Health & Safety processes and regulations.
- Displays the CIS attributes of can do, passion, speed, and right first time.
- An excellent pay structure.
- Work in a rapidly-growing industry, with career development.
- Internal training programme.
- Modern and well-maintained fleet.
As well as a competitive hourly rate, you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000's of retailers.
