Clerical Officer

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job Overview

We are seeking an experienced and skilled Clerical Officer to join our team at East Lancashire Hospitals NHS Trust. As a key member of our Business Administration Team, you will provide a comprehensive administration and information service across the Pennine Locality Adult Physical Health Services.

Main Duties
  • Provide reception duties, including greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
  • Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental, and well-informed response.
  • Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
  • Receive, allocate, and despatch departmental mail (internal and external).
  • Provide an administrative service to include typing of routine information such as reports, minutes, and other correspondence on behalf of the manager and other members of the team.
  • Assist in the administration processes for clinical education programmes for patients and training events for staff and partners.
  • Contact patients who fail to attend appointments by telephone, email, text, or letter, rescheduling appointments as necessary.
Working for Our Organisation

District nursing is part of community and intermediate care within East Lancashire Hospitals NHS Trust. We place great importance on sustainable development, reducing our carbon footprint, and maximising the positive social, economic, and environmental outcomes of our actions and activities.



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