IT Support Specialist
1 week ago
This is an exciting opportunity to work with CV-Library, a dynamic company providing IT support services. We are seeking a skilled 2nd Line Helpdesk Support to join our team in Basildon, Essex.
About the Role:We offer a competitive salary of £28,000 - £36,000 per annum and benefits including free parking and career development opportunities.
The successful candidate will be responsible for providing remote 2nd line IT support to our clients via phone and email, contributing to the maintenance of our IT documentation database, and escalating issues as necessary.
Main Duties and Responsibilities:
- Provide technical assistance and guidance to clients over the phone and via email.
- Contribute to the upkeep and accuracy of our IT documentation database.
- Evaluate and resolve technical issues, or escalate them to the relevant teams when necessary.
Desirable Skills and Qualifications:
- Excellent problem-solving skills and ability to think critically.
- Proficiency in Windows 7/10/11, Networking (IP addressing, DHCP, DNS), Office 365, Azure, SharePoint, OneDrive.
- Familiarity with Anti-Virus Software (Sophos or similar) and Mail Filtering (Mimecast or similar).
Personal Characteristics:
- A flexible and adaptable individual who can remain calm under pressure.
- A willingness to learn and self-develop, with honesty and dependability.
- A well-presented and personable team player with excellent customer service skills.
Working Hours:
A shift pattern on the helpdesk with options for 8:00-4:30, 9:00-5:30, or 9:30-6:00.
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